Web Design

10 Ways to Get Help With Squarespace

Use these 10 ways to get help with your Squarespace website.

The Squarespace logo.

Where do you go when you have a question, problem or simply want to learn more about Squarespace?

Do you start wondering why Squarespace doesn’t offer phone support? Do you search on Google or YouTube?

Getting help with your Squarespace website doesn’t have to be complicated. When you know where to get help — you’ve already solved 70% of the problem.

In this post, I’m going to share 10 ways to get help with Squarespace — from Squarespace.

1. Squarespace Plans

Squarespace plan's web page.

Squarespace Plans include the pricing and features of Squarespace’s 2 main products — websites and online stores (see image). Hovering over each feature activates a pop-up with a detailed description of each feature. Squarespace also answers FAQs on this page.

2. Squarespace Feature Index

The Feature Index provides an exhaustive list of everything the Squarespace platform can do. Topics include the following:

  • Designs
  • Image Manager
  • Galleries
  • Audio Collections
  • Extensions
  • Connected Services
  • LayoutEngine 2
  • User Data Collection
  • Site Control
  • Multiple Contributors
  • Cover Pages
  • Blogging
  • Commenting System
  • Email Campaigns
  • Commerce
  • Search Engine Optimization
  • Blog App
  • Analytics App
  • Squarespace Logo
  • Analytics
  • Reliable Service Architecture
  • Content Ownership and Our Business
  • Domains
  • G Suite Integration
  • Custom Site Search Engine
  • Importing and Exporting
  • Support
  • Developer Platform

3. Squarespace Blogs

Squarespace's Making It Blog webpage.

Read Squarespace's Newsroom Blog (see image) to stay up to date on new features and announcements or read the Making It Blog for inspiration and tips.

The Squarespace Engineering Blog is also a helpful resource if you’re interested in the technical issues that Squarespace engineers work to solve.

4. Squarespace Help

Squarespace Help webpage.

Squarespace Help includes 5 components — guides, videos, a community forum, webinars and customer care (see image).

Guides

Squarespace Guides are extensive knowledge base articles and videos. Topics include the following:

  • Getting started
  • Account and Billing
  • Analytics
  • Commerce
  • Domains
  • G Suite and Custom Email Addresses
  • Images and Videos
  • Marketing
  • Pages and Content
  • SEO
  • Squarespace Scheduling
  • Templates and Design
  • Tips and Advice
  • Integrations and Customizations
  • Squarespace on Mobile
  • Privacy and Security
  • Technical Issues and Contact Us

Videos

Squarespace Videos are short, high-quality tutorials with tips and tricks to get started or finished. Topics include the following:

  • Series
  • Getting Started
  • Account
  • Billing
  • Commerce
  • Domains
  • Images and Videos
  • Marketing
  • Pages and Content
  • Templates and Design
  • Tips and Advice
  • Integrations and Customizations
  • Squarespace on Mobile
  • Privacy and Security

Community Forum

Squarespace Forum is the peer-to-peer forum dedicated to answering questions about Squarespace that fall outside the scope of Customer Care. Before posting a question, read the rules and search for an answer that might’ve already been answered. Also, include links to your site when posting, so the community can visualize what you’re trying to achieve.

Webinars

Squarespace Webinars are hour-long training sessions from the Squarespace Community Team. Webinars include the following:

  • Getting Started with Squarespace (v7.0)
  • Launching Your Online Store (v7.0)
  • Growing Your Audience (v7.0)

Customer Care

The Customer Care Team is a group of friendly, non-judgmental staff that work around the clock from Squarespace’s offices in New York, Portland and Dublin. Customer Care is available 24/7 for email support and Monday to Friday from 4 am to 8 pm (Eastern Time) for live chat support.

5. Squarespace Circle

Squarespace Circle is a community of Squarespace web designers (like Bento Sites) for exchanging ideas and best practices. Squarespace Circle members also receive several perks like the following:

  • Access to Resources
  • Access to Betas
  • Discounts
  • Early Release Notes
  • Member Forum
  • Circle Events
  • Optimized Support

6. Authorized Trainer Directory

The Authorized Trainer Directory is a list of third-party designers and design companies that have extensive knowledge in the Squarespace platform. This directory helps Squarespace customers who want to learn how to create and manage their websites. Authorized trainers typically offer the following types of training:

  • Online Courses
  • Private Training
  • Workshops and Webinars

7. Hire a Designer

Squarespace used to provide a helpful Specialist Directory that contained a list of third-party Squarespace designers, developers and setup experts for hire. Unfortunately, they swapped that program for a partnership with 99 Designs to match customers with a designer. Bento Sites is purposely not affiliated with this program and does not recommend it because it’s powered by 99 Designs — not Squarespace.

8. Developer Platform

Squarespace's Developer Platform webpage.

If you need help with advanced Squarespace development, the Squarespace Developer Platform might be the right place to get started (see image). The developer platform enables developers to create fully custom sites from scratch and integrate with third-party tools. Use the Quick Start Guide to get started or follow Squarespace on Github and NPM.

9. Social Media

Squarespace posts company news, product announcements, customer interviews and more to the following social media channels:

10. Service Status Updates

Squarespace's Service Status webpage.

Service Status Updates indicate the status of Squarespace systems (see image). If something doesn’t seem right with Squarespace, this is often the first place to check. Service Status Updates include the following:

  • Squarespace
  • Squarespace V5
  • Squarespace Commerce
  • Squarespace Domains
  • Squarespace Developer Platform
  • Squarespace HTTPS Certificate Manager
  • Squarespace Help
  • Squarespace Answers

Squarespace also provides service updates and support with their Squarespace Help account on Twitter.

Wrap Up

You just learned 10 ways to get help with Squarespace. Bookmark the solutions that help you answer questions, resolve problems or learn more about the Squarespace platform. Remember, simply knowing where to start solves 70% of the problem.

10 Ways to Get Help with Squarespace first appeared on the Bento Sites Blog by Jeff Shibasaki.

Close-up of Jeff Shibasaki.

Jeff Shibasaki

I’m an Atlanta web designer that specializes in website design and development on Webflow and Squarespace.

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